Build essential AI assistant skills for the workplace.
Understand generative AI and chatbots: Learn what generative AI is, how large language models power AI assistants, and where these tools fit in your day‑to‑day work. Recognize their strengths, limitations, and uncertainty.
Create effective prompts: Develop prompts that clearly communicate purpose, context, personas, and constraints. Write concise, focused prompts that help AI assistants deliver better, more relevant responses.
Avoid hallucinations and verify outputs: Understand why AI tools sometimes produce inaccurate information and apply simple verification strategies to check and refine responses.
Work in conversational loops, not one‑off transactions: Improve results by treating AI interactions as ongoing conversations. Use prompt chaining and iteration to build on previous responses and maintain continuity.
Use AI responsibly with sensitive information: Recognize when inputting information into AI tools is risky, including sensitive, personal or proprietary data. Connect your behavior to your organization’s AI policies, data privacy, and security expectations.
Identify practical AI use cases in your role: Spot high‑value opportunities to use AI assistants in your daily workflows, streamline routine tasks, overcome “blank page” moments, and support better decision‑making.
- Teacher: Mmathema Legodi
- Teacher: Andrew Njoke